Who We Are

Our website address is: VIET ANH HANDICRAFTS VIET ANH CO., LTD . Viet Anh hopes to bring and provide our customers with trust, convenient and fast online purchase utilities. We understand that the privacy and personal information collected must be kept confidential. Therefore, Viet Anh HandiCraft respects customers’ privacy and is committed to protecting customers’ personal information when providing information to make purchases through our Trade Platform. This privacy policy notice below will help you understand how and why we process your information, your rights over your information and the relevant things about your information when access our platform. By using this website, you agree to accept the terms of this Privacy Policy as stated at the time you use it. If you want to know more information, please contact us.

The Approval

By giving us your personal information, when using the Trade Platform, you agree that your personal information will be collected. If you do not agree with this policy, you may stop providing us with any personal information.
We reserve the right to amend and supplement in order to perfect this policy at any time. We encourage you to regularly review the latest updates to make sure you know and exercise your information management benefits.

Your rights over your information:

We believe you will be able to access and control your personal information wherever you are. Customers have the right to provide personal information to us and are subject to change at any time. If you want to make use of the Viet Anh Trade Platform, you will have the right to access, manage, edit or request other services to certain uses of your information.
Please note that if you send us a request regarding your personal information, we must ensure that it is you before we can respond. To do so, we may ask to see your identity verification documents, which we will discard after verification..

Why do we need to process your information?

We collect your information for the following necessary purposes:

• Order management: for handling orders-related matters.
• Account maintenance: to create and maintain an account with us, including loyalty programs or programs often associated with your account.
• Customer service and related issues: including responding to requests, complaints, and feedback. In addition, also to provide, troubleshoot and improve our services.
• Recommendations and Personalized: information gathered for a more complete view of the customer groups working with Viet Trang Craft and thus enabling us to better serve with (1) improved and personalized your experience on the Trade Platform (2) to improve gadgets, services, tailor them to your needs and come up with new service ideas, recommendations for features, products, and services.
• (3) To serve you with referrals, promotions are tailored to your interests.
  Compliance with legal obligations: under certain circumstances, we collect and use your personal information to comply with the law. For example, we collect information from buyers about the location of the establishment and other information to verify identity and other purposes.
• Privacy: to prevent risk and fraud.
• We collect your information when:
• You provide your information directly
• You have interaction with our platform: we use Cookie and another tracking technology to collect customer data when you access our website.
• From another legal source
• Information storage time: The customer’s personal information will be stored until the cancellation request or your cancellation action. In all cases, your personal information will be kept confidential on the Viet Trang Trade Platform server system.

Data security

• We always strive to keep customers’ personal information safe, we take many safety measures, including:
• Security in the operating environment: we store customer personal
• information in a safe operating environment and only internal staff can access it on a need-to-know basis. We adhere to industry standards and the law to keep personal information private.
• In the event of an outside hack that could affect data loss, we will be responsible for reporting the incident to the competent authority for timely investigation and customer notification.
• Do not share customers’ personal information: Our customer information is an important part of our business and we do not sell yours.

Contact

If you need any further information or need us to answer any question, please contact us via:

VIET ANH HANDICRAFTS VIET ANH CO., LTD
Production address: Quang Thien Commune, Kim Son District, Ninh Binh Province, Vietnam